Contact us
Questions about a product, an age or weight limit, your order or a delivery? We are happy to help.
A person answers, seven days a week, usually within one business day. For any question about our products, or for help with an order, email us and we will come back to you.
If you are chasing an order, include your order number and the email address you used at the checkout and we can pull it up straight away. You can also follow it yourself on the track your parcel page: the tracking number is emailed as soon as the parcel ships, 24 to 48 hours after you order.
Company information
Baby Shop Company Canada is a division of Caruso Consulting Co Ltd. Full business details, so you always know exactly who you are buying from.
- Trading nameBaby Shop Company Canada
- Legal entityCaruso Consulting Co Ltd
- Company registration (Thailand)0765554000332
- Canadian administration office240 Richmond St W, Toronto, ON M5V 1V6, Canada
- Corporate addressSuite 19, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Emailtheteam@onlinebabyshop.net
- International call centre+66 (0) 98 391 3877
- Payment methodsCard payment and PayPal
Orders over $50 ship free across Canada, and a flat $22 applies below that. See Shipping and Refunds and Returns for the full detail.
After introducing our Eco Pack packaging, we set ourselves the goal of working closely with our delivery providers to reduce our carbon emissions footprint. Thank you for being part of our journey to a brighter, greener future.
Questions about contacting us
How do I contact you about an order?
Email theteam@onlinebabyshop.net, quoting your order number and the email address used at the checkout.
How quickly do you reply?
We answer seven days a week and aim to reply within one business day.
Where do I find my tracking number?
In the dispatch email, sent once your order ships, usually 24 to 48 hours after ordering. You can then follow it on the track your parcel page.
Is there a phone number?
Yes, the international call centre is +66 (0) 98 391 3877. Orders are placed on the website rather than by phone.
Can I visit the Toronto office?
No, it is an administration address rather than a shop.
What should I put in the email?
Your order number and the email address you used at the checkout. With those two we can find the order straight away; without them the first reply has to ask for them.
Can I change or cancel an order after paying?
Contact us within 12 hours. Orders are handled within 24 to 48 hours, and once packing has started the order can no longer be changed. Cancelling before it ships costs nothing.
My order arrived damaged. What now?
We cover it. Email the team with your order number and a photograph. We pay the return postage and put it right with a replacement or a refund, and we aim to issue a refund within 24 to 48 hours once our checks are done.